Question 1

How does Leto connect to my Airbnb?

Accepted Answer

You connect your Airbnb account through a secure authorisation flow. Leto then reads and responds to guest messages on your behalf using your property knowledge.

Question 2

Will guests know it's an AI?

Accepted Answer

Leto responds using your name and your property's tone of voice. It uses only the knowledge you've provided. Guests experience it as a fast, knowledgeable response from you.

Question 3

What happens when Leto can't answer a question?

Accepted Answer

Leto escalates to you immediately via email or WhatsApp, with the guest's message and a suggested response. You can approve, edit, or write your own reply.

Question 4

How does complaint handling work?

Accepted Answer

Leto detects complaints using sentiment analysis and classifies them by severity. For anything beyond minor issues, it drafts an empathetic response and suggests resolution actions — you decide what to send.

Question 5

What does Leto cost?

Accepted Answer

Basic is £7/property/month, Pro is £11/property/month. No setup fees, no commission on upsells, cancel anytime.

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