Reddit roundup
Airbnb Message Templates Hosts Swear By (Reddit's Favourites)
"Can someone share their message templates?" is one of the most-upvoted requests on r/AirBnBHosts. The best answers all follow the same five-message rhythm — here it is, distilled and ready to make your own.
The trick hosts repeat: templates save time, but a good digital guidebook saves more — because most "what's the wifi / parking / bin day?" questions never get asked in the first place.
The five messages every host automates
Set these up as scheduled messages and you'll handle the bulk of guest comms without lifting a finger:
1. Booking confirmation — Warm thanks, confirm the dates, and set expectations for when check-in details arrive. Sent immediately on booking.
2. Check-in details — Address, access/lockbox, wifi, parking and the guidebook link. Sent the morning of arrival — not weeks early, or guests lose it.
3. Mid-stay check-in — A short "everything good?" on the first morning. Catches issues while there's still time to fix them and heads off bad reviews.
4. Checkout steps — A simple list — bins, dishwasher, keys, checkout time. Sent the evening before.
5. Review request — A friendly thanks and a nudge to leave a review, sent just after checkout.
What separates a good template from a robotic one
The most-quoted advice: use the guest's first name, keep it short, and sound like a person. Guests can smell a copy-paste wall of text. Lead with the one thing they need right now (how to get in) and put everything else in the guidebook so the message stays scannable.
Hosts also warn against front-loading rules. A message that opens with a list of "do nots" sets a cold tone — put house rules in your listing and guidebook, and keep messages helpful and welcoming.
Where LetGrow fits
Templates handle the messages; a LetGrow digital guidebook (from £2.95/mo) handles everything guests would otherwise message you about — wifi, appliances, local tips, checkout — with your check-in details and a direct-booking link built in. Pair the two and your guest comms basically run themselves.
FAQs
Straight from the threads
The full address, access instructions (door code or lockbox), wifi name and password, parking guidance, and a link to your guidebook. Send it the morning of arrival so it's fresh and easy to find.
Most hosts settle on five automated touchpoints: booking confirmation, check-in details, a mid-stay check-in, checkout steps and a review request. More than that starts to feel like spam.
Yes — Airbnb's own scheduled-messages and saved-messages features are free and cover the basics. A digital guidebook then reduces the number of one-off questions you have to answer manually.
Keep the welcome message warm and practical. Put the full house rules in your listing and guidebook. Hosts on Reddit consistently find that a rules-heavy first message sets the wrong tone.
Keep reading
Stop answering the same questions
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